EVALUATION OF FULFILLMENT SERVICES BASED ON SELECTED CEP COMPANIES

Abstract

The aim of the article was to evaluate fulfillment services on the example of selected companies operating in the CEP industry. The subject of the research were the courier companies InPost and DHL as representatives on the domestic and global market. The work used SWOT analysis, comparative analysis, data analysis, and analysis and criticism of literature, as well as individual case studies. The research area in the article covers the e-commerce sector, in which the most important definitions and origins are explained and growth is shown. Modern solutions related to courier activities and online sales, including fulfillment, were evaluated, which was compared and assessed for two companies – InPost and DHL.